We are committed to ensuring continuity of care and minimizing disruption for members, particularly children receiving services in school-based settings.
CareOregon’s HealthShare OHP (One of the CCOs in Multnomah / Washington / Clackamas Counties) has terminated our provider contract effective June 24th, 2026 without a stated cause in the notice provided to us. This additionally applies to Jackson Care Connect which is also owned by CareOregon. If you are an active client, or potential client, and live in these regions, you have the option to request a change to another CCO. In the Portland region, this could be Trillium. In the Medford region, this could be AllCare.
It is your right as an Oregon Health Plan (OHP) member to choose your Coordinated Care Organization (CCO). In some cases, this may allow you to continue receiving services with your current provider, depending on eligibility and network participation. Below are the many pathways to facilitate this process at your earliest convenience:
Be sure to include your choice to switch your CCO. For example it could be:
Portland: CareOregon to Trillium
Medford: JacksonCareConnect to AllCare
(or vice versa, your choice)
Call OHA Client Services at 1-800-273-0557
Open from 8am – 5pm, Monday – Friday (Mondays and Fridays are the busiest call days)
Website: ohp.oregon.gov
Scroll down to the bottom of the page
Click on “Online help form”
Fill out the form with requested CCO
Submit
Member will receive a response by email (if they have one available) or phone call.
Email: Ask.OHP@odhsoha.oregon.gov
It is helpful if members can include 4 points of verification to ensure the correct case is being pulled up
Examples of verification points:
Full Name
Date of Birth
Last 4 Numbers of SSN
Full Address
OHP Card ID Number
Case Number
Phone Number